Terms of Service

The short version

This summary helps you find your way. The full terms below are what apply.

• The browser tools are free and need no account. You can make a few short links a day without one; they stop working after 30 days unless you sign up. Saved QR codes, more links and paid plans need an account.
• You are responsible for where your links go and what you upload. Scams, viruses, spam, abuse and illegal content are not allowed.
• We can turn off any link, file or account that breaks these rules, without notice.
• The service comes with no guarantees, and our liability is limited.
• Paid plans renew until you cancel. Cancelling takes effect at the end of the period you paid for.

1. Who we are

VoloLink ("we", "us") is operated from India. Every question, complaint, takedown request and legal notice goes to one address:support@vololink.com. It is read.

2. What these terms cover

Everything at vololink.com and on any domain we operate as part of this service: the browser-based tools, short links, QR codes, custom domains and paid plans, and, as they launch, file delivery and the API. Sections describing a feature apply from the moment that feature is available to you. Using any part of the service means you accept these terms.

We may change these terms. Material changes will be announced on this page with a new effective date, and continued use after that date is acceptance. If you disagree, stop using the service and, if you have one, close your account.

3. Accounts

The tools need no account. You can make a few short links a day without one; those links stop working 30 days after you make them unless you sign up, and they are covered by these terms like any other. Keeping links, file delivery and paid features need an account. You are responsible for what happens under your account, for keeping your credentials secure, and for the accuracy of what you tell us. You must be old enough to form a binding contract where you live. One person or organisation per account; do not share credentials.

4. The browser tools

The tools run entirely in your browser. We do not receive, store or see what you paste into them. They are provided as-is for convenience, and you should not rely on them as the sole check for anything that matters — verify important results independently.

5. Short links

A short link is a reference to somewhere else. You are solely responsible for the destination you point a link at, for having the right to link to it, and for the content that appears there — including if it changes after you create the link.

We do not control, review, endorse or guarantee any destination. A working short link is not a statement that its destination is safe, lawful or accurate. We may show an interstitial page, apply automated safety checks, route a link to a quarantine domain, or refuse to resolve it, at our discretion and without notice.

Links may be disabled or deleted under these terms, under our retention policy, or because a plan lapsed. Do not use a short link as your only copy of a destination, and do not use it where a broken link would cause you loss.

6. File delivery

Where file delivery is available to you, these additional terms apply.

You are solely responsible for every file you upload — its content, its legality, and your right to store and share it. You confirm you have all necessary rights and consents, including from anyone identifiable in the file.

Files are scanned for malware and for known child sexual abuse material. A file that fails a scan, or is still being scanned, will not be delivered. We may refuse, delay, quarantine or delete any upload.

Files expire. Retention depends on your plan and is enforced automatically. When a file expires or is deleted, it is gone — the service is delivery, not backup, and you must keep your own copy.

Some transfers are end-to-end encrypted, where the decryption key lives in the link fragment and never reaches our servers. That means we cannot recover a lost key, cannot inspect the content, and cannot restore a transfer whose link you have lost. Any audit record we provide attests to what was claimed and when; it does not certify what a recipient did with a file afterwards.

7. Acceptable use

You may not use the service to create, link to, store, deliver or distribute:

• Any material involving the sexual exploitation or abuse of a minor. This is absolute and is handled under section 10.
• Malware, ransomware, spyware, exploit kits, or anything designed to damage a system.
• Phishing, credential harvesting, impersonation of a person or organisation, fake login pages, or fraud and deceptive schemes of any kind.
• Content that infringes copyright, trade marks, patents, trade secrets, privacy or publicity rights.
• Content that is unlawful in India, or unlawful where your recipients are, including material that is defamatory, obscene, incites violence, or threatens public order.
• Non-consensual intimate imagery, doxxing, harassment, or targeting a private individual.
• Unsolicited bulk messaging, or links distributed through spam.
• Content that misrepresents its origin, or is disguised to evade safety checks.

You also may not:

• Circumvent rate limits, quotas, scanning, expiry, or any access control.
• Probe, scan or test the security of the service, or access another user's data.
• Resell, sublicense or white-label the service except under a written agreement with us.
• Scrape the service, or use automated access outside the documented API and its limits.
• Point a link at a destination that itself breaches this section.

8. Your content, and who is responsible for it

You keep ownership of your content. You grant us only the limited licence needed to operate the service — to store, transmit, scan and deliver your content, and to display it to the recipients you choose. That licence ends when the content is deleted, except for backups and logs already made, which age out on their normal cycle.

You are solely liable for your content and for any claim arising from it.You warrant that it is lawful, that you hold the rights to it, and that it does not breach section 7.

You will indemnify us against any claim, demand, loss, damage, fine or reasonable legal cost arising from your content, your use of the service, or your breach of these terms. This survives the closure of your account.

9. Our role

We are an intermediary under section 79 of the Information Technology Act, 2000, and a service provider under 17 U.S.C. §512. We do not initiate transmissions, select their recipients, or select or modify the content that passes through the service.

We do not pre-screen or monitor user content, and we are not obliged to. Automated safety checks are not a review, and passing one is not approval. They are also not perfect: they can miss an unsafe destination and occasionally flag a safe one. Reserving the right to remove something is not an undertaking to look for it.

10. Child safety

We have no tolerance for material involving the sexual exploitation or abuse of a minor. Where we become aware of such material, we will preserve it, report it to the police or the Special Juvenile Police Unit as required by section 19 of the POCSO Act, 2012, and terminate the account. We may do this without notice to the account holder, and we will not delete the material where preservation is required.

To report suspected material of this kind, write to support@vololink.com with the link. Do not send copies of the material itself.

11. Complaints, takedown, and the grievance officer

If something on the service should not be there, tell us. Send the link, what is wrong with it, and how to reach you, to support@vololink.com.

Our commitments, under the Information Technology (Intermediary Guidelines) Rules, 2021:

• Complaints are acknowledged within 24 hours.
• Complaints are resolved within 15 days.
• Valid orders of a court or an authorised government agency are actionedwithin 36 hours.
• Non-consensual intimate imagery is removed within 24 hours of a valid complaint.
• Material involving minors is actioned immediately, without waiting for an order.

For anything else, we act on a court order or a government notification, and we may decline to act as judge between two private parties. That said, we may remove anything that breaches section 7 at our own discretion.

Grievance Officer, VoloLink —grievance@vololink.com

12. Copyright

Send copyright complaints to support@vololink.com. Include the work you own, the link you say infringes it, your contact details, a statement that you believe in good faith the use is unauthorised, and a statement that your notice is accurate.

If we remove your content over a copyright complaint and you believe that was wrong, you may tell us at the same address and we will consider restoring it.

We terminate repeat infringers. Accounts that attract repeated valid copyright complaints are closed, and we keep a record of those decisions.

13. Suspension and termination

We may remove or disable any link, file or account at any time, without notice and without refund, at our sole discretion — including on suspicion of a breach, and including where we cannot yet prove one. Given what this service could be used for, we would rather be wrong and reversible than slow.

Removal is not an admission that anything unlawful occurred, and declining to remove something is not a finding that it is lawful.

You may close your account at any time. Closing it deletes your links and files.

14. Paid plans

Paid plans are billed in advance through our payment provider, which acts as merchant of record and is the seller for tax purposes. Taxes are shown at checkout. Plans renew automatically until cancelled, and cancelling takes effect at the end of the paid period.

Fees are non-refundable except where the law requires otherwise. We may change prices with notice before your next renewal. If a payment fails, or an account is terminated for a breach of these terms, access and content may be removed without refund.

15. Availability

The service is provided as-is and as-available, with no warranty of any kind— no guarantee of uptime, of delivery, of scanning accuracy, or of fitness for a particular purpose. Features may change or be withdrawn. Any service level we offer in writing on a paid plan is the exception, and only to the extent stated there.

16. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, for lost profits, lost data, lost files, or for anything a destination you linked to did or contained.

Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose, or ₹1,000 if you paid us nothing.

Nothing here excludes liability that cannot lawfully be excluded.

17. Privacy

What we collect and why is on the privacy page, which forms part of these terms.

18. Governing law

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute arising from them.

If any part of these terms is found unenforceable, the rest continues to apply.